TurboTax Refund Request Form

Use this form to request a refund for a TurboTax CD or Download.

Did you purchase TurboTax directly from us?


If you purchased a TurboTax CD from a retailer, we will need you to send us the copy of TurboTax you purchased, and a copy of the dated receipt to one of the following addresses:

Shipping Address (if using a courier, like UPS, FedEx, etc.)

Intuit Inc.

ATTN: Returns Department, Door 20

11500 80th Avenue

Pleasant Prairie, WI 53158

Mailing Address (if using U.S. Postal Service)

Intuit Inc.

ATTN: Returns Department

PO Box 79276

Pleasant Prairie, WI 53158

If you purchased a TurboTax Download from an online store, please forward a copy of the e-receipt (order confirmation e-mail) to ereturns@intuit.com with a request for a refund.

After we receive the above information, you may expect a check for the amount of the refund within 6 to 8 weeks.

Did you purchase a physical CD or Download?


Since you purchased a TurboTax CD directly from us, we will need you to send us the copy of TurboTax you purchased, and the TurboTax order number to one of the following addresses:

Shipping Address (if using a courier, like UPS, FedEx, etc.)

Intuit Inc.

ATTN: Returns Department, Door 20

11500 80th Avenue

Pleasant Prairie, WI 53158

Mailing Address (if using U.S. Postal Service)

Intuit Inc.

ATTN: Returns Department

PO Box 79276

Pleasant Prairie, WI 53158

After we receive the above information, we will credit the account that was charged for the order within 5 to 9 business days.

Do you have the order number?


We cannot process a refund without the order number.

You can find the order number for your TurboTax order in the following places:

  • The order confirmation e-mail you received from TurboTax Customer Service [No_Reply@notifications.intuit.com]
  • You can search for the order here.

Once you have the order number, refresh this page and answer yes to the above question.

When was the order date?


You are eligible for a refund! Finally, please fill out this last form.